Bring back the customers who already know you
Your customer list is the cheapest source of new work you have. Someone who has already bought from you doesn't need convincing that you're good. Most of them simply need a reminder at the right time.
What is customer reactivation marketing?
Customer reactivation means contacting people who already bought from you, by email or text, to bring them back. That includes service reminders, rebooking prompts, win-back offers and automatic texts after a missed call. A2B sets these up in a tool you own and keeps messages short, relevant and easy to opt out of.
What kind of reminders work?
Service reminders, rebooking nudges, seasonal tune-ups, birthday offers or new menu announcements, timed to how often your customers actually need you.
How do win-back campaigns work?
A short sequence for customers you haven't seen in a while, with a reason to come back that you're comfortable offering.
What is missed-call text-back?
When a call goes unanswered, the caller gets a text within a minute so the conversation keeps going instead of moving to the next business on the list.
What's included in Email & text marketing?
- List cleanup
- Your customer data organized and segmented by service and last visit.
- Campaigns
- Email and SMS messages written and scheduled.
- Automations
- Reminders, follow-ups and missed-call text-back.
- Compliance basics
- Opt-in records, opt-out handling and quiet hours for texts.
Scope and fees are agreed in writing after the consultation. Ad spend, where it applies, is paid by you directly to the platform.
Questions about Email & text marketing
Is texting customers allowed?
Yes, with their consent. We set up opt-in language, honor opt-outs automatically and avoid sending at unreasonable hours. Your attorney should review anything you're unsure about.
What if my customer list is messy?
Most are. A spreadsheet export from your booking, POS or job software is usually enough to get started.
Works well with
Websites
Fast, mobile-first sites built to turn visits into calls, bookings and form leads.
Learn more →SearchLocal SEO & listings
Google Business Profile, Maps and directory listings kept complete and consistent.
Learn more →AdvertisingGoogle Ads
Search, Maps and Local Services Ads managed around calls and booked work.
Learn more →AdvertisingFacebook & Instagram ads
Ads that reach nearby customers before they start searching.
Learn more →
Find out what's holding your marketing back
Book a free consultation and we'll look at your Google profile, reviews, website and ads with you, then tell you what we'd fix first. No obligation either way.